The Malta Bankers’ Association (‘the MBA’) informs the general public that its Communication of the 24th August 2020 is being updated with the following information:
Bank of Valletta p.l.c.
The bank notifies it will be increasing its cashier service hours and the number of branches offering this service.
With effect from Thursday 29th April, 22 branches will provide cashier services from Monday to Friday between 8.30 am and 12.00 pm (noon); while another 14 branches will offer teller service also on Saturdays.
Marsaxlokk, Mqabba, Msida and Sliema Branches will be open for non-cash related services; whereas St Julian Branch will remain temporarily closed. A full list of branches and services can be found here.
The fast-track service will be reinstated to cater for non-cash services, however customers requiring services such as investments, homeloans, personal loans, rescheduling of loan repayments and application for new services are encouraged to set up an appointment to avoid unnecessary queues, by sending an online request; an email to firstname.lastname@example.org or calling on 2131 2020.
All other current procedures with regards to cashiering services and safety measures including limiting the number of customers inside the branch at any one time remain in force.
The Bank reminds its customers to avoid queuing and use ATMs at any time of the day for their cash requirements. Better still, customers should as much as possible opt to use their BOV Debit and Credit Cards, BOV Pay or BOV Mobile to Mobile to pay safely for goods and services. In addition, the BOV Internet and Mobile Banking facilities may be used for payments and other general banking requirements.
Other Customer Outlets
The Bank’s Business Centres, Corporate Centre, Investment Centres and Wealth Management will re-open their doors for one-to-one meetings with their customers with effect from Monday 3rd May. Meetings can also be conducted electronically, by phone or video-conferencing for clients who wish to engage with the Bank from the comfort of their home or office.
Customers requiring services from these Centres are kindly asked to contact their Relationship Managers and Financial Advisors via email or telephone.
The Bank will continue to take all the necessary measures in the best interest and safety of its customers and staff and reminds customers visiting Bank’s premises to follow the necessary precautions such as safe social distancing, proper wearing of masks and sanitising. Further BOV information and updates on COVID-19 are available here.